Overview

We want you to love your purchase. If something isn’t quite right, we’re here to help.

Please read the information below carefully, as many of our items are made to order or produced in limited quantities.

 

Return Timeframe

You may request a return or exchange within 14 days of receiving your order.

To be eligible for a return:

• Items must be unworn, unused, and in original condition

• Items must be returned with original packaging where possible

• Please note that customers are fully responsible for covering all return shipping costs. We highly recommend using a tracked delivery service, as we cannot issue a refund until the item has safely arrived back with us.

 

Size & Fit Returns

If an item does not fit, you may request:

• An exchange for a different size, or a refund

Customers are responsible for return shipping costs for size or fit-related returns.

Original shipping costs are non-refundable.

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Made-to-Order Items

Many of our products are made to order specifically for you.

For these items:

• Returns are accepted only for sizing issues or faults

• Change-of-mind returns may not be accepted

Please ensure you check size guides carefully before placing your order.

 

One-Off & Hand-Finished Items

One-off and hand-finished designer pieces are individually created and dispatched directly from our UK studio.

You may request a return or refund for these items within 14 days of delivery, provided that:

• The item is unworn, unused, and in original condition

• All original components and packaging are included

Customers are responsible for return shipping costs for these items unless they arrive faulty or incorrect.

Due to the bespoke nature of these designs, items showing signs of wear, damage, or use cannot be refunded.

 

Faulty or Incorrect Items

If your item arrives:

• Faulty

• Damaged

• Incorrect

Please contact us within 14 days of delivery with clear photographs of the issue.

In these cases, we will offer a replacement or full refund, including shipping costs where applicable.

 

Return Process

Before returning any item, please contact us using the details provided on our website.

Returns sent without prior approval may not be accepted.

Customers are responsible for securely packaging returned items. We recommend using a tracked service, as we cannot be responsible for items lost in transit.

 

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed back to your original payment method within a reasonable timeframe.

 

Exchanges

Where possible, we are happy to offer exchanges for sizing issues. Availability depends on stock and production timelines.

 

Contact Us

If you have any questions about returns or refunds, please contact us using the details provided on our website.

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